1. Agreement to Terms
By accessing or using WigHub's services, you agree to be bound by these Terms and Conditions.
If you disagree with any part of these terms, you may not access our services.
Important: These terms constitute a legally binding agreement between you and WigHub.
2. Eligibility and Account Registration
- You must be at least 18 years old to use this service
- Under 18 should be helped by parents/Guidance to use our service
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the security of your account
- You must notify us immediately of any unauthorized account use
- We reserve the right to refuse service or terminate accounts at our discretion
3. Products and Orders
Product Information
- All products are subject to availability
- We strive to display accurate product images and descriptions
- Colors may vary slightly due to monitor settings
- Prices are subject to change without notice
Order Processing
- Orders are processed within 24-48 hours
- You will receive order confirmation via email
- We reserve the right to cancel any order due to stock unavailability
- Payment is required before order processing
4. Returns and Refunds
- Returns are accepted within 30 days of purchase
- Items must be unworn, unwashed, with original tags attached
- Return shipping costs are the customer's responsibility
- Refunds are processed within 1-3 business days of receiving returned items
- Final sale items cannot be returned or exchanged
Note: Custom or personalized items cannot be returned unless defective.
5. Shipping Policy
- Free standard shipping on orders over $100
- Standard shipping: 1-3 business days
- Express shipping: 2-3 business days (additional fees apply)
- International shipping: 5-8 business days
- Tracking information provided via email once order ships
6. Privacy and Data Protection
- We collect and process personal information as described in our Privacy Policy
- Your data is encrypted and securely stored
- We never share your information with third parties without consent
- You may request deletion of your account and data at any time
- Cookies are used to enhance your browsing experience
7. Prohibited Activities
- Using the service for any illegal purpose
- Attempting to gain unauthorized access to our systems
- Interfering with other users' accounts or orders
- Reselling products without written authorization
- Posting false or misleading reviews
8. Limitation of Liability
WigHub shall not be liable for any indirect, incidental, special, consequential,
or punitive damages resulting from your use or inability to use our services.
Our total liability shall not exceed the amount paid by you for products purchased.
9. Changes to Terms
- We reserve the right to modify these terms at any time
- Changes become effective immediately upon posting
- Continued use of services constitutes acceptance of new terms
- Material changes will be notified via email or site notice
10. Contact Information
- Company: PhidSolutions
- Email: support@wighub.com
- Phone: +254768832415
- Hours: 24/7 Customer support